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Restrict extension-only CAP to internal calls only

ChrisDavis
Contributor I
Contributor I

I'm creating a CAP using a Common Area Phone package and only assigning an extension. There is no phone number or DID assigned. There is a desk phone needed - Poly Edge E220. Is there a way to restrict this phone from making external calls? I've created speed dial buttons for the key internal numbers it needs to reach. I've disabled international calling. But I can't find a setting to stop it dialing other external calls that will be metered. Am I missing something? 

 

Thanks,

Chris 

1 ACCEPTED SOLUTION

sparrow
Community Champion | Customer
Community Champion | Customer

In my experience, a CAP with no outbound caller ID will not route external outgoing calls. 

View solution in original post

3 REPLIES 3

sparrow
Community Champion | Customer
Community Champion | Customer

Yes, go to number management => phone number => enter number and once opened, in capabilities you'll see incoming call and outgoing call. Uncheck outgoing. 

Thanks. I saw that solution elsewhere, but this line does not have a phone number assigned. I just ran a test myself and confirmed outbound external calls are not allowed.

sparrow
Community Champion | Customer
Community Champion | Customer

In my experience, a CAP with no outbound caller ID will not route external outgoing calls.