Message says that I am RESTRICTED from sharing me screen. Did all SUPPORT suggestions.

Good day! 

I have been online with support for three days and GROK AI and read through Community suggestions. 
Online support finally said something is wrong with my ACCOUNT. How do I get that issues fixed. I have uploaded pictures to support and have an open case. I have had to use a different meeting platform because I can't SHARE my screen. I have another meeting TUES with 43 people and need to get this working!! Please help! Zoom support hasn't gotten back to me. I don't want to have to spend more money on another platform. All suggestions are welcome!! 

Thank you!
🙂
Linda