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Inbound Queue Calls "Answered by Other" before reaching Max Waiting Time

rbeckettCB
Explorer
Explorer

‎2023-07-06 08:45 AM

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened to different members of the team and we've checked personal settings to make sure it's not an issue on that front. Our Call Distribution configuration is Rotating / 10 second ringing duration for each member / Handle multiple incoming calls simultaneously enabled / Skip offline devices and phone numbers when ringing enabled.

 

Has anyone else run into this issue?

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