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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Client answering queue calls delay

JAdamson
Explorer
Explorer

‎2024-03-11 06:23 AM

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. 

 

From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated. 

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-03-12 05:34 AM

hi JAdamson,

 

i am also on 5.17.11 on windows client and do not have this issue.

 

i would suggest trying a CleanZoom uninstall and reinstall the zoom client.  please see support article for details.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot

 

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