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Seeking meaning of "my phone is rooted"

man4G
Newcomer
Newcomer

Hi;

I need help, 

whenever I attempt using Zoom on my android phone, it will display the following message:

"Your device appears to be rooted , this may result in private data loss, crashes, or other errors, 

we do not recommend using zoom with your rooted device"  

What is the meaning of the message? and what is the solution to it?

  Thank you.

1 ACCEPTED SOLUTION

bstrelko
Community Champion | Customer
Community Champion | Customer

Whether or not your phone is actually rooted and the message is accurate, here is some basic info on rooting:

https://en.wikipedia.org/wiki/Rooting_(Android)#:~:text=Rooting%20an%20Android%20phone%20lets,apps%2....

https://medium.com/@MeenoTeK/complete-guide-to-android-rooting-everything-you-need-to-know-4719cd8b2...

If you aren't familiar with rooting, it's likely that the phone was purchased rooted or that the warning is erroneous and not accurate (we've absolutely seen this before across Zoom's product line).

 

The warning that you're receiving is simply that - a warning. You should still be able to use Zoom on a rooted Android device.

View solution in original post

2 REPLIES 2

bstrelko
Community Champion | Customer
Community Champion | Customer

Whether or not your phone is actually rooted and the message is accurate, here is some basic info on rooting:

https://en.wikipedia.org/wiki/Rooting_(Android)#:~:text=Rooting%20an%20Android%20phone%20lets,apps%2....

https://medium.com/@MeenoTeK/complete-guide-to-android-rooting-everything-you-need-to-know-4719cd8b2...

If you aren't familiar with rooting, it's likely that the phone was purchased rooted or that the warning is erroneous and not accurate (we've absolutely seen this before across Zoom's product line).

 

The warning that you're receiving is simply that - a warning. You should still be able to use Zoom on a rooted Android device.

A million thanks to you, I am short of words to use and express my gratitudes to you for clarifying the above 

issue which kept me in confussion. I am very grateful to you Bstrelko. 

More grease to your elbows.

You are great.