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Call Queue Overflow Voicemail

josh_swr
New Member
New Member

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

 

For example I am setting up the following queues

  • Sales Team A
  • Sales Team B
  • Sales Team C

I also have these overflow queues:

  • All Sales Employees
  • All Phones

 

The overflow for each sales team is this:

  • Sales Team A -> All Sales Employees -> All Phones -> Voicemail
  • Sales Team B -> All Sales Employees -> All Phones -> Voicemail
  • Sales Team C -> All Sales Employees -> All Phones -> Voicemail

 

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

 

Is there a way to achieve this?

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