Audio works for Zoom meeting, but no audio on Zoom phone calls

[Abaqus123]

Hi,

I have a recurring problem on my ASUS A15 WIN 11 laptop and Logitec USB headset that I would like help resolving.

• Zoom Meetings: headset audio works fine, I hear others and can speak and be heard with no issue.
• Zoom Phone dialer: headset *does not work.* When using Zoom Phone I cannot hear anyone and they cannot hear me on my Laptop. I have the Zoom app on my mobile phone (Android), and it works fine.

This is a recent issue that started happening within the last few weeks -- and I have updated Zoom to the most recent version. Zoom and laptop audio Troubleshooter indicates all is well, but I still have this problem where I cannot hear or be heard via the PC Zoom Phone call app.

How do I fix this??

[Eliot]

Hi Abaqus123,

Check your audio settings and test microphone. 

Thanks,  eliot