Attempting to add Device

[Tristan2001]

Hello, 

my company recently obtained a phone to test on zoom for future office deployment. The phone model is a Yealink T46U. The problem is when we go into the device list and add device we can’t find this model number in the dropdown. We have tried both the zoom phone appliance as well as zoom rooms device. 

[sparrow]

It's on the list of certified devices. See link below. Additionally, I was able to drop down and select that model device no issue. I suggest you open a ticket with Zoom support.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060242#h_746bf277-ad09-4ebc-88f5-...