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Camera control greyed out on PolyTC8 when joining Teams meetings via Direct Guest Join on Zoom Rooms

tuenguyen
Newcomer
Newcomer

‎2026-01-06 02:14 AM

Occasionally, I can't control the camera; the camera button is grayed out when I join a Teams meeting via my Poly G7500 device (set to Zoom Room provider mode).

 

I've tried restarting all the Poly G7500, Poly TC8, and Trio8800 devices, but this didn't fix the problem.

 

After a few hours, when I rejoin the Teams meeting, I can control the camera again, and the camera control button is no longer grayed out.

 

 

 

Poly G7500  Software Version: 4.6.1-444242

 

Trio 8800 :  7.2.8.0031

Polycom IP Table Microphone : 3.0.0.1133Poly TC8 : 6.6.1-7001859Zoom Rooms : 

Current Version: 6.5.1.7441 | Nov 26, 2025 5:16:31 PM | 322.3 MB

 

 

Please review this and help me completely fix this error. 

Thank you so much 

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