cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Adding an external phone contact

tmcandrew
Contributor I
Contributor I

Hi All,

 

I am halfway embarrassed that I can't figure this out, but here I am regardless.  For the life of me, I cannot figure out how to add an external phone contact to zoom so that it is visible to everyone in our company.

 

Example:  When I type in John Doe Company in the phone app, it brings up the saved phone number for John Doe company, an employee can click on it and it calls externally.

 

The probably is, I can't figure out how to add a new one.  If I want Jane Doe Company at xxx-xxx-xxxx I can add that to my personal contacts, but no one else in the company can start typing jane doe and have the contact card come up for them.  


I'm sure there is a way to do this, but I need help figuring it out!

1 ACCEPTED SOLUTION

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi tmcandrew,

 

please see

Creating a shared directory of external contacts (zoom.com)

 

Using calendar and contacts integration (zoom.com)

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

View solution in original post

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi tmcandrew,

 

please see

Creating a shared directory of external contacts (zoom.com)

 

Using calendar and contacts integration (zoom.com)

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot