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Agent to Agent Warm Transfer while unavailable...

gwen9
Newcomer
Newcomer

‎2025-10-24 07:09 AM

Hi, 

 

Since Zoom Contact Center doesn’t allow transfers to unavailable agents, is there a way for agents who are marked unavailable for external calls to receive internal transfer calls from other agents?  For example, I have an agent who is unavailable due to wrapping up an extended call, but another agent would like to warm transfer a new call to them to handle next.   

 

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