Start video option not available

Maybe the host can ask to turn on her video?

If there is no option to then Zoom is not seeing a video source. If the camera is onboard you might need to turn it on in the BIOS, if it is a USB camera then I would try a different port or maybe pinching the end of the USB cable a little to make it more secure in the slot.

If these conditions don't exist and you have an IT department I would take to to them and have them troubleshoot the issue.

I am also having this issue.  I use VMWare virtual desktop.  When in the environment, I see my video when I go to my video settings.  However, when I start or join a call, the option for video is not even present, and I cannot see anyone's video feed.  

Please advise.

Any resolution. I am having exact same problem. I am using VMWare client too.

Has anyone identified a solution to this issue?

I'm facing the same issue! I use my Zoom application on VMWare and cannot find the camera option after joining a call. I can see myself when I open the camera test function. When switching over to my non-VDI zoom application via the same meeting link, I can see the camera option and can toggle it on and off. Kindly assist at the earliest! 🙏🙏🙏

Hello community members,

I'm sorry for the inconvenience you experienced.

Kindly check out this article for deploying in VMware. 

Please let us know if this helps or if you need further assistance. 

Also facing the same issue when using VMware as VDI. The option for zoom video is not visible only though its working in the test area. Kindly suggest any solution. The above article is also not opening.