Start video option not available

[P-S]

I saw that my one friend using zoom and is not able to start her video.  She doesn't have the option to start her video.  Even the host does not has the option to start my friend's video.

How can she resolve this issue?

[_ZoomUser_]

Maybe the host can ask to turn on her video?

[P-S]

The host and my friend doesn't has the option to start the camera of my friend.

[JonathanM]

If there is no option to then Zoom is not seeing a video source. If the camera is onboard you might need to turn it on in the BIOS, if it is a USB camera then I would try a different port or maybe pinching the end of the USB cable a little to make it more secure in the slot.

If these conditions don't exist and you have an IT department I would take to to them and have them troubleshoot the issue.

[P-S]

By mistake i clicked accept as solution 

[RN]

Hey @P-S! You, as the author of the discussion, have the ability to remove the solution.  

If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings or check out the troubleshooting Zoom video crashes on some further suggestions! 

[kph]

I'm having the same problem - when i start or join a meeting i do not have the option to start video. however, when i access my zoom settings, i do see myself in the "test" window, and it has my webcam listed as the option (I have a built in one).

here's the big difference: I access a "cloud" desktop at my company over VPN from my personal laptop. they also require us to install Zoom on our personal devices - they say it has to be this way to work, for some reason. I'd never experienced any issues until this last update, about a month ago, when i stopped being able to use my video camera in the zoom on my cloud desktop. it works fine on my personal laptop. it's like that version has taken over and i can't switch it back (I'm logged out of Zoom on my personal laptop currently, but it doesn't seem to matter). 

[RN]

Hey @kph so it sounds like you're using a virtual machine (virtual desktop), do you know what virtual machine you're using? E.g., Azure, VMWare, VirtualBox, etc..?

[Spitfire]

Hi there.  A coworker of mine and I are having a similar issue and are using VMWare.  Mine was previously working, then not working, then working again and now is not giving me the Video button again within the meeting.

[a_r_r]

I am also having this issue.  I use VMWare virtual desktop.  When in the environment, I see my video when I go to my video settings.  However, when I start or join a call, the option for video is not even present, and I cannot see anyone's video feed.  

Please advise.

[RajG]

Any resolution. I am having exact same problem. I am using VMWare client too.

[BobG11]

Has anyone identified a solution to this issue?

[av29424]

I'm facing the same issue! I use my Zoom application on VMWare and cannot find the camera option after joining a call. I can see myself when I open the camera test function. When switching over to my non-VDI zoom application via the same meeting link, I can see the camera option and can toggle it on and off. Kindly assist at the earliest! 🙏🏻🙏🏻🙏🏻

[MGSR]

Hello community members,

I'm sorry for the inconvenience you experienced.

Kindly check out this article for deploying in VMware. 

Please let us know if this helps or if you need further assistance. 

[sciti]

"You do not have sufficient privileges to access this knowledge item"

Why is the solve locked?

[ankursharma11]

Also facing the same issue when using VMware as VDI. The option for zoom video is not visible only though its working in the test area. Kindly suggest any solution. The above article is also not opening.