Edit Button Disabled... Personal-->Meetings-->Personal Room

[georgedean]

I am the owner and only user of this account.

For the life of me, I can not figure out how to change my passcode b/c the EDIT button is disabled. 

Location: Personal-->Meetings-->Personal Room

I have a paid account. 

[Ray_Harwood · Accepted solution]

Hey, @georgedean.

I’m not sure why your Edit button is greyed out.  This Zoom Support article might be helpful:

https://support.zoom.us/hc/en-us/articles/201362843-Using-your-personal-meeting-ID-PMI-and-personal-... 

[Bri]

Hi @georgedean , I'd be happy to help. Do you know if the Passcode checkbox is selected in the Security section? 

[georgedean]

Thank you. It is. 

[Ray_Harwood · Accepted solution]

Hey, @georgedean.

I’m not sure why your Edit button is greyed out.  This Zoom Support article might be helpful:

https://support.zoom.us/hc/en-us/articles/201362843-Using-your-personal-meeting-ID-PMI-and-personal-... 

[georgedean · Accepted solution]

I had to turn this OFF and then back ON... then the edit button was "Active"

[Bri]

Glad you were able to get it figured out! Thanks for sharing 💙

[devanggandhi]

I'm seeing the same problem and the above solution is not working for me.

[Stardust]

I share your frustration. I need to edit my information on Zoom and it is not allowed me to do so it’s been over a year now. I’m not sure why I’m not allowed to change my own personal information, but I’ve tried everything.