Request to lengthen maximum voicemail duration

[MichaelGavan]

Hello, We have a somewhat unique ZCX customer use case.  During normal business hours a restaurant chain might call this customer and request some new food orders (bulk food supplies).  However, some businesses are focused on late-night or after-hours such as bars or or other food and entertainment venues and need to perform fast paced tasks with this vendor out of band.  One of these customers might call into the Zoom contact center and place an entire bulk order over voicemail, sometimes dozens of items or part numbers etc. These voicemails, while probably 2% of cases, exceed the 5 minute limit imposed by Zoom contact center for inboxes. Can we get this limit bumped up to 10 minutes for individual voicemails?

[ArvinG]

Hello @MichaelGavan – This definitely has a good use case for increasing the VM cap. I would suggest reaching out to your Zoom AE or CSM for a feature request as there isn’t a tenant-side setting to bump an individual inbox to 10 minutes today. In the mean time, have you thought of perhaps weaving in an SMS flow in your current after-hours set up? I.e. Press 1 to leave VM, Press 2 for large orders to get a text link to place an order - if they press 2 they get an SMS that has a webform link (Zoom Surveys, Google forms, ServiceNow, etc).