Cuando programo una reunión y se me adjunta a mi calendario de gmail, si la cancelo, deja de aparecer en mi agenda pero sí dentro del programa de Zoom, y si cancelo la reunión para programar otra a la misma hora, en el calendario aparece todo perfecto y en los calendarios de mis estudiantes también, pero al abrir Zoom, me aparece la reunión cancelada y no puedo iniciar la nueva, no se agenda.

Alguna respuesta, por favor?

No dia 20 de março de 23,  as 10hs fiz um reunião e gravei, como tenho somente 1 hora, o tempo terminou porem a reunião não havia terminado.  Usei o mesmo link para terminar a reunião, porém não estou encontrando a gravação da segunda parte. Alguem pode me ajudar?

Long time reader, first time poster.

We are testing ZCC and have picked up on a feature I cannot find documented. Reaching out to the community for assistance.
During testing we have numerous users and devices, more so the latter. When I switch between clients, my windows desktop to my MacBook, ZCC error appears "Connection Disrupted. Please reload the page". See attached.

I'm told this is expected behaviour of the app as it tries to maintain a single desktop device/app as primary for the agents/supervisors. This makes sense and switching causes the message to apeear of the device I switch to. That said, I would like to reference Zoom documentation to close this internally raised bug to bed - if such documentation exists online.

"What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called 'agent empowerment.'

At first glance, empowering agents seems simple. But many companies struggle to actually give their agents the tools they need to succeed.

We spoke with Jeff Toister, bestselling author and customer support expert, to learn exactly what support teams can do to empower their agents."

Read the full blog post here: https://blog.zoom.us/empower-customer-service-agents/

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