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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

how i can add or appear my zoom contact on desktop same as skype so i can check them always

how i can add or appear my zoom contact on desktop same as skype so i can check them always

Video

Hi,I have the Free account and when I try to share a youtube video with my audience it works ok and my voice works ok but when I play my guitar (I teach guitar) there is no sound from my guitar. I find this really strange as the mic should pick up th... Show more

Hi,

I have the Free account and when I try to share a youtube video with my audience it works ok and my voice works ok but when I play my guitar (I teach guitar) there is no sound from my guitar. I find this really strange as the mic should pick up the guitar the same as it does my voice. I have tried everything I can think of but still no luck. I tick the boxes 'Share sound' and 'optimise for video clip'.  Any help gmuch appreciated.

 

Thanks,

Mike


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billing method

My credit card changed and needs to update with new credit card

recording error

I have two issues, the first one is that my meeting did not record to the cloud. I made a couple of test recordings before and after - all of which worked, so I am not sure what happened with the important one I really needed and if it can be recover... Show more

I have two issues, the first one is that my meeting did not record to the cloud. I made a couple of test recordings before and after - all of which worked, so I am not sure what happened with the important one I really needed and if it can be recovered.

 

Second - I have sent at least 3 reports via the zoom report a problem system and sent several emails and have had not response after 5 days.My account apparently lacks live support so I cannot get any other help. Any suggestions?

 

thank you.


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can't schedule a mtng

I've scheduled hundreds of meetings. I'm paid up (no outstanding payments). I know how to use the system. But for the last week, I've been unable to "schedule" a meeting. The circle just spins round and round. It's not a problem with my internet. I a... Show more

I've scheduled hundreds of meetings. I'm paid up (no outstanding payments). I know how to use the system. But for the last week, I've been unable to "schedule" a meeting. The circle just spins round and round. It's not a problem with my internet. I always update the software when prompted. Any suggestions what I should try?


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Can we use AgentAssist/Third party widget to integrate in Zoom Contact Center

Hi Team,
We would like to integrate our AgentAssist widget into Zoom Contact Center. I tried to explore these third party component integrations in Zoom Contact Center but did n’t find any. Could you please help us know the steps to achieving this?

 

 

audio issue

Microphone was detected but during the meeting and test not detecting the audio

Flip share screen? anyone know ?

How can one stream live desktop but change the orientation ? to vertical for example. I don't need the webcam orientation that feature is easily seen in settings i want to share the desktop sideways.

Join my company paid zoom account

My coworker is an owner of our paid company account. Can I join the same account to have longer meetings and record it? 

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