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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

not able to joining zoom on my desktop getting error massage

getting error massage when joining zoom meeting on windows 7 pc unable to establish secure connection to zoom also showing invalid certificate Error code 6 

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getting help

Hello all I have had numerous issues with zoom in the past 2 months First when I schedule a zoom and click on it in my calendar it states wait for host to start the meeting ( I am the host) when I tried to logout , sign in directly from zoom it says ... Show more

Hello all I have had numerous issues with zoom in the past 2 months First when I schedule a zoom and click on it in my calendar it states wait for host to start the meeting ( I am the host) when I tried to logout , sign in directly from zoom it says " End and rejoin"  when I do that option I can not get in to the meeting at all 

I have used the chat bot and this is ZERO help How can I get the owners of ZOOM to listen to me 


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Recordings

I recorded a zoom session and saw it was downloading when the session was over. When I came back to retrieve it, it was nowhere to be found. I have no idea what happened. Suggestions as to how I may locate it?

 

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не працює камера

не працює камера під час конференції. що робити камера сама виключається під час конференції і не можна її включити

Cancelling a zoom account of a colleague who no longer works in the company

Hi,Any assistance with this would be greatly appreciated. We have two zoom accounts in my team. However, one of the zoom accounts is in the name of a colleague who left the company months ago. We are still being charged for that account - I cannot lo... Show more

Hi,

Any assistance with this would be greatly appreciated.

 

We have two zoom accounts in my team. However, one of the zoom accounts is in the name of a colleague who left the company months ago. We are still being charged for that account - I cannot log into her account to cancel the subscription - I cant contact one single human being at Zoom to assist with this  as I cant find a single contact email address for customer support at Zoom to request help with this issue  - their chatbox function is useless and I am left paying for an account we can no longer access or need!

 

PLEASE HELP?!!!


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zip

Hello, How can I save the audio recording in Zoom calls to the computer as a Zip file ? Thanks

The Problem Has Been Fixed.

There is a problem with the update that Zoom did today! What the heck is going on with this new update? All of my friends and family have disappeared from my contacts list. I'm tried to talk to my cousin; his Zoom is saying that I'm not his contact, ... Show more

There is a problem with the update that Zoom did today! What the heck is going on with this new update? All of my friends and family have disappeared from my contacts list. I'm tried to talk to my cousin; his Zoom is saying that I'm not his contact, and mine is saying the same about him. All of his contacts have likewise disappeared. I tried to send him a meeting invitation, and that didn't work either!  We did briefly make contact, but for the first time EVER, my audio was gone!  I have NEVER experienced this before, and when I looked in my audio settings, everything was normal.

We had to switch to FaceTime in order to talk to one another today.  Does anyone know what is going on?  I just checked my contact list again, and there is still no one is on it.


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All my Scheduled Zoom Meetings are gone!

HI I have noticed that all my scheduled zoom meetings have vanished! Even my previous meetings are gone. I have tried to reschedule my meetings but the platform won't allow me to register anything. I also noticed that my account number does not match... Show more

HI I have noticed that all my scheduled zoom meetings have vanished! Even my previous meetings are gone. I have tried to reschedule my meetings but the platform won't allow me to register anything. I also noticed that my account number does not match the one I have. How do I fix this?

 

Frenchprof


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Link Two Gmail Accounts

Hello, Is it possible to link my two business emails to my one zoom account? One email is for my business, which I own. the other email is for another business of which I am an individual contractor. Both emails are my own and not shared by anyone el... Show more

Hello, 

 

Is it possible to link my two business emails to my one zoom account? One email is for my business, which I own. the other email is for another business of which I am an individual contractor. Both emails are my own and not shared by anyone else. Thank You. 


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