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Zoom AI Companion2025-01-10 01:17 AM
I scheduled a sequence of meeting. I set for automatic recorder.
Every meeting de record notification appear, but I can't find de file in my computer or in cloud after the meeting ends.
What should I do?
2025-01-10 08:29 AM
Hello there. It is important to note the setting used for recordings: was it cloud recording or local recording? Here is a support article that could help you with finding them: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058006
Additionally, if it was local you may find them here:
Zoom saves video files to the following recording folders:
2025-01-13 04:43 PM
Not helpful! My recording was local and the recording did not appear on the list of recording. My computer powered down while downloading to my local Mac. When I noticed this and connected my computer, and the recording was no longer in download mode and was gone; however it should have been listed in the recordings on zoom. The video/recording is not listed. What can I do??
2025-01-14 07:16 AM
If the recording was on your PC and you attempted to download it to your MAC, the file should still be on your PC unless it has been deleted.
I would follow this and if not able to restore I would then open a support request: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060380