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I can't find recorded meeting

Tiagodena
Newcomer
Newcomer

I scheduled a sequence of meeting. I set for automatic recorder. 
Every meeting de record notification appear, but I can't find de file in my computer or in cloud after the meeting ends.

What should I do?

3 REPLIES 3

GreggG_aka_4G
Community Champion | Employee
Community Champion | Employee

Hello there. It is important to note the setting used for recordings: was it cloud recording or local recording? Here is a support article that could help you with finding them: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058006

Additionally, if it was local you may find them here: 

Zoom saves video files to the following recording folders:

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom
If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski

Not helpful! My recording was local and the recording did not appear on the list of recording. My computer powered down while downloading to my local Mac. When I noticed this and connected my computer, and the recording was no longer in download mode and was gone; however it should have been listed in the recordings on zoom. The video/recording is not listed. What can I do??

GreggG_aka_4G
Community Champion | Employee
Community Champion | Employee

If the recording was on your PC and you attempted to download it to your MAC, the file should still be on your PC unless it has been deleted.

GreggG_aka_4G_0-1736867684528.png

I would follow this and if not able to restore I would then open a support request: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060380

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski