Contact Center Concurrent Agent pricing

[CrispyJeremy]

I see Concurrent and Named agents can be mixed and matched, but I can't find pricing info on concurrent licensing. Where is that listed? 

[TCS-DIR-ZCC · Accepted solution]

ZCC Agent Tiers	Essentials	Premium	Elite
Named Agent	$69	$99	$149
Concurrent	$99	$134	$189
Voice (Inbound Channels)	X	X	X
Video (Digital Channels)	X	X	X
Chat & SMS (Digital Channels)	X	X	X
Flow Editor + IVR	X	X	X
Real-Time Transcription	X	X	X
Remote Control	X	X	X
Agent CTI Integration (CRM, ZEN, NOW, MSFT)	X	X	X
Surveys / VOC	X	X	X
Data Privacy (PI' Redaction & Customer M	X	X	X
Email (Digital Channels)		X	X
Social (Digital Channels)		X	X
Outbound Dialers (Preview, Progressive)		X	X
Al Companion	X	X	X
Al Expert Assist	OAO	OAO	X
40 Named / 50 Concurrent			X
Quality Management 30 Named	OAO	OAO	X
Workforce Management	OAO	OAO	X
20 Named
OAO = Optional Add On

[TCS-DIR-ZCC]

The chart above came from a Zoom Update Meeting for 2023 2H