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Contact Center Concurrent Agent pricing

CrispyJeremy
Explorer
Explorer

I see Concurrent and Named agents can be mixed and matched, but I can't find pricing info on concurrent licensing. Where is that listed? 

1 ACCEPTED SOLUTION

TCS-DIR-ZCC
Explorer
Explorer
ZCC Agent TiersEssentialsPremiumElite
Named Agent$69$99$149
Concurrent$99$134$189
    
Voice (Inbound Channels)XXX
Video (Digital Channels)XXX
Chat & SMS (Digital Channels)XXX
Flow Editor + IVRXXX
Real-Time TranscriptionXXX
Remote ControlXXX
Agent CTI Integration (CRM, ZEN, NOW, MSFT)XXX
Surveys / VOCXXX
Data Privacy (PI' Redaction & Customer MXXX
    
Email (Digital Channels) XX
Social (Digital Channels) XX
Outbound Dialers (Preview, Progressive) XX
    
Al CompanionXXX
Al Expert AssistOAOOAOX
40 Named / 50 Concurrent  X
    
Quality Management 30 NamedOAOOAOX
Workforce ManagementOAOOAOX
20 Named   
    
    
    
OAO = Optional Add On   

View solution in original post

2 REPLIES 2

TCS-DIR-ZCC
Explorer
Explorer
ZCC Agent TiersEssentialsPremiumElite
Named Agent$69$99$149
Concurrent$99$134$189
    
Voice (Inbound Channels)XXX
Video (Digital Channels)XXX
Chat & SMS (Digital Channels)XXX
Flow Editor + IVRXXX
Real-Time TranscriptionXXX
Remote ControlXXX
Agent CTI Integration (CRM, ZEN, NOW, MSFT)XXX
Surveys / VOCXXX
Data Privacy (PI' Redaction & Customer MXXX
    
Email (Digital Channels) XX
Social (Digital Channels) XX
Outbound Dialers (Preview, Progressive) XX
    
Al CompanionXXX
Al Expert AssistOAOOAOX
40 Named / 50 Concurrent  X
    
Quality Management 30 NamedOAOOAOX
Workforce ManagementOAOOAOX
20 Named   
    
    
    
OAO = Optional Add On   

TCS-DIR-ZCC
Explorer
Explorer

The chart above came from a Zoom Update Meeting for 2023 2H