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Zoom AI Companion2023-12-11 01:33 PM
I see Concurrent and Named agents can be mixed and matched, but I can't find pricing info on concurrent licensing. Where is that listed?
Solved! Go to Solution.
2023-12-19 06:10 PM
ZCC Agent Tiers | Essentials | Premium | Elite |
Named Agent | $69 | $99 | $149 |
Concurrent | $99 | $134 | $189 |
Voice (Inbound Channels) | X | X | X |
Video (Digital Channels) | X | X | X |
Chat & SMS (Digital Channels) | X | X | X |
Flow Editor + IVR | X | X | X |
Real-Time Transcription | X | X | X |
Remote Control | X | X | X |
Agent CTI Integration (CRM, ZEN, NOW, MSFT) | X | X | X |
Surveys / VOC | X | X | X |
Data Privacy (PI' Redaction & Customer M | X | X | X |
Email (Digital Channels) | X | X | |
Social (Digital Channels) | X | X | |
Outbound Dialers (Preview, Progressive) | X | X | |
Al Companion | X | X | X |
Al Expert Assist | OAO | OAO | X |
40 Named / 50 Concurrent | X | ||
Quality Management 30 Named | OAO | OAO | X |
Workforce Management | OAO | OAO | X |
20 Named | |||
OAO = Optional Add On |
2023-12-19 06:10 PM
ZCC Agent Tiers | Essentials | Premium | Elite |
Named Agent | $69 | $99 | $149 |
Concurrent | $99 | $134 | $189 |
Voice (Inbound Channels) | X | X | X |
Video (Digital Channels) | X | X | X |
Chat & SMS (Digital Channels) | X | X | X |
Flow Editor + IVR | X | X | X |
Real-Time Transcription | X | X | X |
Remote Control | X | X | X |
Agent CTI Integration (CRM, ZEN, NOW, MSFT) | X | X | X |
Surveys / VOC | X | X | X |
Data Privacy (PI' Redaction & Customer M | X | X | X |
Email (Digital Channels) | X | X | |
Social (Digital Channels) | X | X | |
Outbound Dialers (Preview, Progressive) | X | X | |
Al Companion | X | X | X |
Al Expert Assist | OAO | OAO | X |
40 Named / 50 Concurrent | X | ||
Quality Management 30 Named | OAO | OAO | X |
Workforce Management | OAO | OAO | X |
20 Named | |||
OAO = Optional Add On |
2023-12-19 06:11 PM
The chart above came from a Zoom Update Meeting for 2023 2H