Zoom AI Companion
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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

What is Zoom AI Companion?

Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. Explore the Zoom Community's Recent Activity below to join the AI Companion conversation and connect with other members. If you're still looking for support, browse our Zoom AI Companion support articles or start a new discussion below!

Recent Activity

Urgente: Recepción masiva de correos con resúmenes de reunión

Estimado equipo de soporte de Zoom,Estoy experimentando un problema con mi cuenta, ya que estoy recibiendo más de 100 correos electrónicos con el resumen de una misma reunión a mi correo personal. Ya he intentado solucionar el problema de las siguien... Show more

Estimado equipo de soporte de Zoom,

Estoy experimentando un problema con mi cuenta, ya que estoy recibiendo más de 100 correos electrónicos con el resumen de una misma reunión a mi correo personal. Ya he intentado solucionar el problema de las siguientes maneras:

  1. Elimine la grabación de la reunión.
  2. Revisé la configuración de notificaciones en mi cuenta de Zoom.
  3. Busque opciones para detener el envío de estos correos, pero siguen llegando.
  4. Agradecería su ayuda para detener estos envíos automáticos, ya que están saturando mi bandeja de entrada y afectando mi productividad.

Espero su pronta respuesta y una solución a este problema.




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Resolved! Account settings

I don't have the account settings to turn off ai I am the only user any suggestions ?

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Resolved! Summaries are not working

Zoom is not creating the summaries although I Turned on meeting summary automatically when meetings start

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📆 Register Today - AI that just works: Discover new possibilities with Agentic AI!

Join Zoom on March 20th @ 2 ET to hear from Smita Hashim, chief product officer at Zoom, as she shares how Zoom AI Companion is bringing together AI agents to help people work smarter, scale their impact, and strengthen human connections and serve th... Show more

Join Zoom on March 20th @ 2 ET to hear from Smita Hashim, chief product officer at Zoom, as she shares how Zoom AI Companion is bringing together AI agents to help people work smarter, scale their impact, and strengthen human connections and serve their customers better. She’ll unveil Zoom’s latest AI innovations, demonstrating how they extend beyond meetings and customer interactions to redefine employee and customer experiences—so you can focus on the work that truly inspires you. Don’t miss out!

➡️ Register today! 


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March is Your Month to Master Zoom ‌✨‌

Ready to boost your productivity and stay ahead? Register today and elevate your expertise! Here's what's in store:  March 6: Stay Ahead with What's New at Zoom? Get a first look at the latest features, security enhancements, and collaboration tools... Show more

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

 

Here's what's in store:

 

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

 

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Meeting Summery could not be generated

Hello Zoom ,

i have received some email when i end the meetings

Zoom Meeting could not be generated due to insufficient transcript.

kindly resolve my issue as soon as possible ,because its most important & urgent

kind regards.

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AI Companion Meeting Summary Error

Why do I get this message and no meeting summary?

A summary and next steps for Rebecca & JD Meeting could not be generated due to
insufficient transcript.

John

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Getting AI Companion Summary in our CRM (FreshSales) - Open to Solutions

Upon the conclusion of a meeting, we get the AI Companion Summary (which we love), but it doesn't include the attendees or some field that we can use to link this and import it or add it to the CRM system. We have explored multiple ways to get the AI... Show more

Upon the conclusion of a meeting, we get the AI Companion Summary (which we love), but it doesn't include the attendees or some field that we can use to link this and import it or add it to the CRM system.  

 

We have explored multiple ways to get the AI Summary on the Contact in FreshSales, including Zapier, which currently doesn't support this.

 

The only solution we see is manually attaching the AI Companion Summary to the Contact in our CRM.  

 

We looked at the Zoom Workflows and then using Zapier to put it on the account.  We would forward the AI Companion Summary to a designated email address, and when we forward, we would include the contact's email address in the body that should be put in our CRM.  Then Zapier would run this into the CRM.  This still requires a user to remember to do this, and at that point, they might as well manually attach it to the CRM.  

 

Has anyone done this successfully?  If so, how did you do it? Do you have any suggestions or ideas on other approaches?  

 

Thanks in advance.  

 

 


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Resolved! Meeting Summary - lost

I participated in a meeting where the usual host was not present and so someone else was chairing. The meeting is usually summarised with Ai companion and Meeting Summary function by the usual host. But the stand in did not have the feature enabled o... Show more

I participated in a meeting where the usual host was not present and so someone else was chairing. 

The meeting is usually summarised with Ai companion and Meeting Summary function by the usual host. But the stand in did not have the feature enabled on his account. 

 

Despite this, I "requested" that they enable meeting summary for this meeting by just clicking the button on my side. This showed it had sent the request, and then the Ai star was visible throughout the meeting as usual. 

 

Prior to the end of the meeting, the original host left, and the hosting was handed to me for a further 10 mins. 

 

When I asked the stand in host to access the summary that was made (as he was the one who enabled it for the meeting), he said he hadn't enabled the settings for Ai Companion yet, and that when he went into the account section where summaries are stored, he was just greeted with a "this feature is not enabled, speak to admin" or similar message. He has since enabled the feature on his account, but no meeting summary has arrived thereafter. 

 

Has this summary now been lost to the ether, or will it be retrospectively distributed to his account for him to be able to share with us later? Or, as I was host for a time as well, should I have access to it? It's also not shown on my account. 

 

(update, the actual message he received was "Unable to view this meeting summary. The meeting summary feature has been disabled by your admin.") but I know this is not the case, as we have all been able to enable the feature, so in this case he is the admin for his own account. My question still stands. Now that he has enabled the settings, will the meeting summary be made available or is it gone forever. 


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