Introducing Zoom AI Companion!

[Bri]

Have you heard the news? 

Zoom just announced the release of Zoom AI Companion, your new AI assistant ✨

Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration 🤝💙

To learn more about Zoom AI Companion, please check out the following resources:

• Zoom Blog
• Zoom AI Companion support articles 

Are you excited yet?!

Please share in the replies how you will be using AI Companion 👇🏽

[Bort · Accepted solution]

@feisworld1 

I think I've figured it out. Instead of starting an instant meeting, can you schedule (random ID, not PMI) and start that meeting instead? Not sure why, but PMI and instant meetings are not supported. 

Let me know if that works! 

[RN]

Zoom AI Companion, game changer! 🔥

[Bri]

Right?! I'm super excited about the meeting summary feature 😎

[feisworld1]

Hi Bri, I'm a paid Zoom user but I do not see the Zoom AI companion feature enabled yet. I looked through the in-meeting control. The only part available is the AI meeting summary. 

I checked the whiteboard, nothing there either. 

When will this feature be released? Ps: I did check zoom.us ( under advanced settings, everything for AI is turned on) 

Thanks! 

Fei 

[Bort]

Hi @feisworld1 

Have you downloaded and installed the latest version of the Zoom app? We just released 5.15.12 today in order to support the new AI Companion in meetings feature. 

[feisworld1]

Hi there! Yes, just installed the new version, no sign of AI Companion 

I recorded a video so you can see: https://capture.dropbox.com/Sfdb0Zi3Zz4fxn7D

[Bort]

Thanks for the video demo @feisworld1 

Let me look into this a bit more for you.

[Bort]

Hi @feisworld1 

I checked and it does seem your settings are enabled as they should be. Can you try simply signing-out of the Zoom app, then sign-back in, and try another test meeting? 

[feisworld1]

Hi there! I did log in/out, even reinstalled Zoom. Nothing worked

Could you please send us a screenshot of what the AI Companion button looks like in the meeting control bar? I don't see anything like that. The only new button is Smart or Stop Ai Summary, that's it. 

[Bort]

Hi @feisworld1 

The AI Companion option in the toolbar should have this icon . A full screenshot can be found in the support article here: https://support.zoom.us/hc/en-us/articles/17396904087309

I'll do some further digging on my end, as I am not sure why you are not seeing this in meetings you are hosting. 

[feisworld1]

Thanks for clarifying - I can confirm that I do NOT see the AI Companion icon in the meeting control toolbar 

[Bort · Accepted solution]

@feisworld1 

I think I've figured it out. Instead of starting an instant meeting, can you schedule (random ID, not PMI) and start that meeting instead? Not sure why, but PMI and instant meetings are not supported. 

Let me know if that works! 

[feisworld1]

Yes it worked!! PMI doesn't work, only new meetings without using PMI works. This is a bug likely... hopefully Zoom will resolve it soon 

[Bort]

Great to hear! Enjoy! 

[feisworld1]

Thanks Bort, I recorded this video with the fix you recommended in case it can help someone else! https://youtu.be/LNgLFetenj4?si=RIArcuWyYTZ2YRx1

[Bort · Accepted solution]

Just wanted to update this thread and @feisworld1 directly that using the AI Companion feature no longer requires the meeting be scheduled or with a random meeting ID. 

You can now use it with instant meetings, your PMI, and scheduled meetings! 

[JBianco]

I have the same issue, AI Companion does not show on my meetings with it enabled. 

[RN]

Hey @JBianco welcome to the community! I would first as the Admin with the permissions to edit or Account Owner to check the Account Settings for "AI Companion" to ensure that these features are enabled. You can find those Account settings at https://zoom.us/account/setting

If something is locked and/or disabled or enabled at the account settings level, these settings will then be defaulted at the Profile settings level https://zoom.us/profile/setting

 

[feisworld1]

Hi there! From my side, these features are all enabled, but I still don't see AI Companion. 

[Bort]

@JBianco besides the settings mentioned by @RN , can you also check to ensure you are on the latest app version  (5.15.12), and are trying to use AI Companion in a scheduled meeting with a random ID (no PMI).

[feisworld1]

Hi! Bort found the fix and I recorded this video to show you step by step: https://youtu.be/LNgLFetenj4?si=RIArcuWyYTZ2YRx1

[Eliot]

hi bri,

i am trying to create a message using team chat compose with ai companion.  i can not find ai companion icon.

i have zoom windows client 5.15.12 installed on lenova windows 11 desktop.

windows 11 ver 22h2 with 2023-09 cumlative update and .net 3.5 and 4.8.1 cumlative update 

i enabled compose with zoom ai companion.

i signed out and back in.

thanks,  eliot

[Eliot]

i installed windows client 5.16.0 and zoom ai companion for team chat works.

thanks,  eliot

[cv8950]

So I have a different issue. A few weeks ago I found it in settings on the web portal and activated it. I used it for 2 meetings. Earlier this week I noticed that it disappeared from the app and now I can't even find anywhere in the web portal. Double checked my plan and I am Zoom One Pro. Any one out there know what's going on?

[Bort]

Hi @cv8950 

Not sure what would cause what you've described, but I would suggest the following steps: 

• Check for updates
  • Although I am not aware of any changes for the min version to use AI Companion features, its generally best to stay on the latest version available with how fast we are releasing these features. 
• Sign-out and back in
  • Sometimes with changes to the web portal (as we just did this weekend with moving the AI Companion settings to their own tab), the client can get out of sync with your account on the web portal. A quick sign-out and back in on the Zoom app can often fix this. 
• If you are trying to use AI Companion to ask questions about the meeting, make sure its a scheduled meeting not using your PMI. Instant meetings and meetings scheduled with your PMI will not allow the AI Companion option to appear in the live meeting. 

Hope that helps and let me know if you have any further questions. 

[cv8950]

Unfortunately still no luck. Even did a search on the web portal (personal and Admin section) for AI. Personal finds nothing and the admin section only pulls up Live transcript.

[Dollface]

Did you ever find resolution? I have the same experience.