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Resolved! Two user setup

I am looking at getting a zoom phone system for our small business. My wife and I are currently the only employees and often we are on the phone with clients at the same time. I don't want to have two different numbers as we have been using one offic...

clusk by • Listener
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  • 5 replies
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Resolved! Forwarding calls from zoom numbers to CUCM numbers

Hi all, We are currently in the process of moving from Cisco CUCM to Zoom Phones. As a larger organization with a small IT department we don't have the manpower to port all of our phones at once. Most of our users are used to using 4 digit dialing fo...

nbrown by • Listener
  • 1130 Views
  • 2 replies
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Zoom carrier providers

Anyone know who the main backbone providers are for Zoom? We continue to ask Support, and they ignore the question. We have a SMS integration issue, and want to get the providers on both sides of the issue together. This has been hampering a new prod...

CoinJM by • Listener
  • 1317 Views
  • 2 replies
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Resolved! Time of day call routing

What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users wil...

mikejr by • Listener
  • 1897 Views
  • 5 replies
  • 0 likes

Multiple Auto Receptionist for 1 number

Hello, Is there a way to have multiple auto receptionist for 1 main line. For example for our Main Auto Receptionist, the business hours are 9am -5pm. But we have users who start their day at 8am, as well as people who end their day at 6pm. Is there ...

Arentas by • Listener
  • 3826 Views
  • 4 replies
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Special rate numbers

Hi all, We sometimes need to reach numbers in the 'special' ranges, because in some countries there are companies who use those numbers.For example, in France there is a prefix which starts with +33890, which is marked as a special rate number.I know...