Zoom not recording actual whiteboard

[abates1]

Has anyone had issues with recordings since the zoom update? The new whiteboard features are so nice but I just had a student tell me that on the cloud recording, it just shows a black screen when I am using a whiteboard. It seems to work fine live, but I confirmed that just a black screen is shown on the recording. I haven't updated or changed any settings.

[CTG99]

I'm having the same issue - trying to find out why.

[ds4]

I've had a similar issue, as the meeting recording did not record the whiteboard....just showed my face. I think that you might have to manually share the whiteboard for it to be included in the recording. (Just a hunch...didn't try it yet).