Zoom not recording actual whiteboard

[abates1]

Has anyone had issues with recordings since the zoom update? The new whiteboard features are so nice but I just had a student tell me that on the cloud recording, it just shows a black screen when I am using a whiteboard. It seems to work fine live, but I confirmed that just a black screen is shown on the recording. I haven't updated or changed any settings.

[CTG99]

I'm having the same issue - trying to find out why.

[ds4]

I've had a similar issue, as the meeting recording did not record the whiteboard....just showed my face. I think that you might have to manually share the whiteboard for it to be included in the recording. (Just a hunch...didn't try it yet).

[CarlaA]

Hi @abates1 @ds4 @CTG99, thank you for posting in the Zoom Community and i apologize for the issue you are incurring while trying to view your recording. 

To better assist you, please provide us with OS/ OS version / and Zoom App version. Please also report this issue in the Zoom app while reproducing the issue.

Thank you!