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Zoom AI Companion2024-06-12 10:34 AM
Has anyone had issues with recordings since the zoom update? The new whiteboard features are so nice but I just had a student tell me that on the cloud recording, it just shows a black screen when I am using a whiteboard. It seems to work fine live, but I confirmed that just a black screen is shown on the recording. I haven't updated or changed any settings.
2024-06-13 06:21 AM
I'm having the same issue - trying to find out why.
2024-06-16 12:53 PM
I've had a similar issue, as the meeting recording did not record the whiteboard....just showed my face. I think that you might have to manually share the whiteboard for it to be included in the recording. (Just a hunch...didn't try it yet).
2024-06-21 07:24 AM
Hi @abates1 @ds4 @CTG99, thank you for posting in the Zoom Community and i apologize for the issue you are incurring while trying to view your recording.
To better assist you, please provide us with OS/ OS version / and Zoom App version. Please also report this issue in the Zoom app while reproducing the issue.
Thank you!