Hi, 

I looked online and even talked to the usuless chatbot on the platform and couldn't find an answer. 

I created a webinar for a colleague but he can't see it, why ? 

We're part of the same organisation, he should be able to see it no ? 

What am i doing wrong ? Thanks, 

If I share out the link to a webinar cloud recording, the client is able to see the video and transcript and can toggle on and off the closed captioning.  If I download a webinar recording, there's a file for the recording, transcript,  chat, etc. If I share out the recording after downloading, is there a way for them to be able to see the transcript as they watch the recording like they do when it's shared out from Zoom or is it really just watching the video and opening the transcript separately since they are separate files?  

We use Zoom sessions/events.

i just hosted a webinar that had breakout rooms.

in my main room people were saying they couldn’t locate the breakout rooms but when I went to find them to directly add them, the names provided in the QA weren’t under unassigned. Thinking they used another name I asked if it could be either of these few first names and both answered no. How can this be?

our participants were not pre assigned rooms but instead were supposed to be able to kind of dabble in either of the rooms the picked.  

Also, one person could not find the breakout option at and she was on laptop. 

Anyone know if this is expected? 

During a live webinar, when attaching a PDF in the chat feature, the attendees are prompt to download the document before they can view.  Is there a way that the attendees can view the document as opposed to downloading it first?  The option to view is only available after downloading.  I reviewed and confirmed my settings are set correctly as the host.  I am looking for a similar process like on a WebEx platform- Attendees can click on the attachment and it will open to be viewed. The attendees can then decided to save the document. 

I am trying to export the responses to custom questions along with the attendee list in Zoom Webinar, but I am unable to do so. When I export the registrant information, the custom question responses do not appear. How can I include the custom question responses in the export? Thank you for your help!

Our organization has been using the ASL interpretation feature for our webinars for over a year now. We record webinars to the cloud. We have been making the interpreters panelists so they can come into the practice session and then making them co-hosts so they can speak if necessary (I just noticed there is an "allow interpreter to speak" feature but I was not aware of that). 

The post-webinar download files have always included separate interpreter files, and although we couldn't use these in our LMS we were able to refer people back to the Zoom recordings as a workaround if they needed ASL. In the recording on Zoom they were able to enable interpretation and watch with ASL. 

Yesterday we set our webinar up as we usually do, however there are no ASL files available for download after the webinar and no interpreter feature in the Zoom recording. I was hoping interpreters would at least be visible in the gallery view recording, but the interpreters are not visible in that recording download once screenshare starts (even though they were visible to me throughout the webinar as a thumbnail right below the speaker. 

The only difference that I am aware of this time is that I as webinar host did not personally pull up the interpreters so that I could also see them in a separate window on my screen. I think I have always done this in the past. 

Is that why it did not generate recordings of ASL interpretation and did not make the interpretation feature available with the recording on Zoom? Is there something else that changed or something I need to do? I am using the most updated Zoom version: 6.1.6. 

Thank you. 

Can anyone with a Zoom Events/ Hubspot integration confirm whether viewers who have ONLY watched the recording are being sent to Hubspot?

I have 82 people on the Zoom Event Attendance Details report and only 64 on my integrated Hubspot attended list. I can't figure out if it's people who have just watched the recording. The missing people all have N/A against the "session join time" in the Zoom Event Attendance Details report. Some, but not all, have watched the recording.

I do have people marked as watching the recording who do appear in the "attended" list, but it appears they also joined the session live.

I am in touch with Zoom support about the issue, but one solution was to re-do the installation. I am not sure that's the problem, so I don't want to do it if anyone else has an answer?

Hi, my organization hosts monthly webinar sessions and provides ASL interpretation for each.

For years, we've been adding the ASL interpreters as panelists and pinning their videos during the presentation so that the ASL interpretation is captured in the recording.

With the recent changes Zoom has made to the ASL feature, this does not seem to be working any longer and I'm wondering if anyone else has run into this issue.

The information I have found via Zoom regarding activating and using the new ASL interpretation feature seems complicated and confusing to manage during the session (for the facilitator, interpreters and the people needed interpretation), and I have not been able to find any information about how to set up the ASL interpreters so that the ASL interpretation is captured in the recording of a webinar.

Are other people running into this issue? If you are offering ASL interpretation for webinars, how are you recording that ASL interpretation?

I welcome insight and input.

Thank you!