We have discovered that unregistering an attendee actually moves them to the denied/blocked list, which prevents them from re-registering themselves again if they decide they can attend after all.  Why in the world would Zoom move an unregistered attendee to the denied/blocked list, simply because they have canceled their registration? 

If someone cannot attend a live webinar that has limited capacity, we want them to free up their seat for someone else. This doesn't mean we want to deny/block them. 

Additionally, because we have an integration with Zoom from our learning management system (LMS), this causes loads of issues for us and our thousands upon thousands of customer-learners. If an unenrolled learner decides they can attend after all and re-enrolls, our LMS sends the enrollment data, but Zoom blocks the re-enrollment. This results in a disconnect in enrollment status between the LMS and Zoom.  The learner thinks they're enrolled because they see that status in the LMS, but no one knows the enrollment has actually been blocked/denied by Zoom until the learner realizes they haven't been getting confirmation emails or tries to access the webinar using a link from a confirmation they received before they unenrolled. Zoom needs to treat unregistered (unenrolled) users and denied/blocked users differently. Yes, denied/blocked users should be unregistered, but not all unregistered users should be denied/blocked. 

Finally, this causes privacy issues for us and our customers. Our company has strict security and privacy policies around protecting customer data, but once a learner registers for a webinar, their data is held in Zoom's system forever, apparently, even if the learner cancels their registration.  With Zoom moving the learner to the denied/blocked list,  the learner's data persists in Zoom's system ad infinitum, and there's no way for us to remove it. This violates our privacy policies! A learner who cancels their registration but is not blocked/denied should have their data simply purged from Zoom's system, as if they had never registered. 

We host dozens of webinars a months with up to 600 to 1,000 attendees per webinar. Zoom needs to fix this issue!

We need to postpone a webinar from Thursday until next Tuesday.  I'd like to start the webinar on Thursday and monitor for attendees  who don't get word of the postponement.  I want to use the same link (original link) on Tuesday.  Can I start the webinar on Thursday and then re-start the webinar next Tuesday all using the same link?

Hi, how can I disable the sign-in prompt on my webinar registration page. I scheduled a webinar that requires registration, but when I tested it, it asked me to sign in to my Zoom account before I could register for the webinar. I want my attendees to skip the sign-in part and just go straight to the registration page when they click the registration link. Is this possible?

All of our recorded sessions in our account are giving us an error code when trying to access the recording that says "No compatible source was found for this media."

All of our recorded webinars from this year were accessible last week, and are now saying the error above. Our webinar manager's last day was Monday, but we transferred all the sessions to our Admin. Is there a connection to our webinar manager's account recordings that we lost when they left?

Participants in a webinar we are hosting next week (our first with Zoom Webinar) have told me they have not received the auto-generated invitation email that contains their dedicated participation link.  I've resent several times.

Is there a way for me as host to see their individual URLs and send them those links directly?

We use Zoom's API via Make to send registrations to our webinars. Sometimes, we receive registrations after our webinars are over. We always make our webinars available on demand for that reason.

Is there any way to still allow API submissions after the webinar is already over? I know it is possible to register via registration page.

Via API, we are currently getting this error message: [3038] The webinar is over. You cannot register now. If you have any questions, contact the Webinar host.