All of our Zoom Event recordings are gone

[bdub32]

All of our recorded sessions in our account are giving us an error code when trying to access the recording that says "No compatible source was found for this media."

All of our recorded webinars from this year were accessible last week, and are now saying the error above. Our webinar manager's last day was Monday, but we transferred all the sessions to our Admin. Is there a connection to our webinar manager's account recordings that we lost when they left?

[Ray_Harwood]

Welcome to the Zoom Community, @bdub32.

Immediately create a support ticket, and specify URGENT in the title. 

There are very specific processes that must be followed when moving Zoom Events licenses as well as recordings when a user login is being deleted. I’m not sure if it’s possible to fix – but the only real way to do it is to get Zoom Support involved.