All of our Zoom Event recordings are gone

All of our recorded sessions in our account are giving us an error code when trying to access the recording that says "No compatible source was found for this media."

All of our recorded webinars from this year were accessible last week, and are now saying the error above. Our webinar manager's last day was Monday, but we transferred all the sessions to our Admin. Is there a connection to our webinar manager's account recordings that we lost when they left?