Hi! Looking for some guidance or best practices on rescheduling a recurring webinar when attendees have already added it to their calendars.

Situation:

1. We created a recurring Zoom webinar (even though the sessions weren’t happening at regular intervals) so registrants could sign up once for both sessions.

2. The first webinar has already taken place.

3. The second webinar was originally scheduled for 13 November.

4. We needed to move the second session to 20 November, so we edited just that occurrence in Zoom, we did not create a new webinar.

5. Registrants already received the automatic Zoom confirmation email for 13 November, including the auto-generated calendar invite link.

6. After changing the date, the Zoom calendar entry on attendees’ calendars did not update, they still have the original 13 November date.

7. When we resend the confirmation email, attendees do not get a calendar request they can “Accept” to update the date,  they only get the ICS link again, which doesn’t overwrite the existing calendar entry.

Q
uestion:

- What’s the best way to handle this?
- Is there a Zoom-supported method to force the calendar invite to update or send a true calendar request (METHOD:REQUEST) when a recurring webinar date changes?

Any advice or recommended workflow for this scenario would be greatly appreciated!

Thanks in advance!

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Thanks

We stream in-person lectures to at home attendees.  All technology including mics and the laptop go through a system that projects into the room and to the audience at home (through Zoom).  When our lecture speaker includes videos in the PowerPoint presentation, a few issues happen with the volume.  Attendees on Zoom are only able to hear choppy/underwater sound clips (it's like a mix of the speaker talking and the video--just jumbled noise).  Also, attendees are saying after the videos are played, the speakers volume gets really low for a minute then comes back to normal.  How can we 1. Have a video play with the volume from both the video and speaker audible, and 2. Regulate the volume levels so the speaker's mic doesn't dip after videos are played.  Thanks! 

In the webinar tab, created a webinar weeks ago as I have done many times. Just yesterday, I no longer could edit the webinar as when I went to save, received this message - "something went wrong. Please refresh and try again." Refreshing does not work. Today after the webinar got the attendee page but on step 3, it would not generate the report and again, I got the message -  "something went wrong. Please refresh and try again." Bot is of no assistance other than to clean my cookies off, which I have done.