Hi there,

I run Webinars as a part of my job, and have done for the last year or so. I've never had an issue where I've lost internet or power during a Webinar, until today when I was part way through another meeting (on another platform) and our internet went down.

My question is, if I lose internet while hosting a Webinar, what happens to that Webinar? Does it end for everyone, or will the "hosting" go to one of the people on the panel? Do I need to make someone a co-host when they join the Webinar, so that if this happens it automatically swaps the hosting abilities over to them, and the Webinar continues?

I also record the Webinars (to the cloud, not my computer) as a part of my role in hosting them, will the recording continue automatically?

I've tried Googling this and couldn't get a great answer, so thought it would be easier to ask on here!

Thanks

Help, the CSV file will not upload. We have just added Zoom Events to the account. This is the first webinar. I have formatted the CSV file with email, First_Name, Last_Name. Exported as CVS. The file throughs an error on every line for every column. What is wrong? 

We recently held a webinar event in which I wanted to share the On Demand link afterwards so people could watch it.  Tested it on my end and it all worked every time.  Let me know if you had the same experience or not. 

1. People that registered before event and used the Join Now link from their invite email were asked for a passcode.  Through testing I found that the meeting passcode and the recording password were not the same.  So I tried to make them the same, but the Share passcode had restrictions on it so that it could never be the same as the meeting passcode.  So I had to send out the Share passcode to everyone.  Some still couldn't get it to work until they logged into their Zoom account, some got it to work without logging into their Zoom account and some never got asked for a passcode at all.  Used the original registration link from the webinar invite. 

2. People that Registered after the event experienced some being asked for the passcode and some not.  Logging into their Zoom account seemed to help the passcode work.  The Share passcode did not work in all situations.  Used the original Registration link from the webinar invite to register. 

3. If I gave people the Share invite link directly from the recording, then it bypassed registration altogether and went to the recording. They still needed the passcode and it is unclear if logging into their Zoom account helped.  However, when I use the direct Share webinar link, they are able to download the recording even though I have that ability turned off. 

It would be great to have a video on how On Demand should work with for end users.  The instructions are pretty good with configuring the settings, but I wasn't sure I was still sharing it correctly and what the end users were expected to do and see.  This feature definite needs to be available to people that do not have a Zoom account or are not logged into their account. I had all authentication settings off.  

Please let me know if anyone else had this issue/experience.  What things did you try? How do we get this feedback to Zoom support? 

Feel free to test it out. 

Log out of Zoom if you have an account.

Click on the link below and see if you are asked to register and/or enter a passcode.  

If a passcode is requested, it is PTSA2022!

1. Webinar registration link: https://us06web.zoom.us/webinar/register/WN_dpfzU6ElQuGyadqeZ2OiUA

We want people to register to see who is watching it. But we don't want a passcode different from the meeting registration code. 

2. Share Webinar link: https://us06web.zoom.us/rec/share/HL1HO5a_AYb-0J6YEBdSnoZihcnnsQcDpo1y1sE6H2YR7-MY9xSMLGjYMCo3nWqt._n9-DdX-Bytw9lFH

We want registration, but this share link bypasses registration.  Downloads are available even though I have it turned off in the Share settings, and the passcode doesn't work for everyone.   By chance does the share link change every time I open it to get the Share link?  Seems to change but not sure what to expect.  

There is not a lot of documentation about the actual behavior of the 3 settings under Zoom webinar settings in the native salesforce app:

Create Campaign for each Webinar: this is fine I guess, but how are fields mapped?
Add registrants as Campaign Members: what is the field mapping? It is smart enough to reference a Lead or Contact as the campaign member?
Create new Lead : if the registrant is an existing contact in the org? what if there is a duplicate?

I need to understand the behavior more before I can fully test the integration and decide if its usable for our use case

what if I only want webinar features? the full installation takes up 6 custom fields on the Activity object which is a lot for most orgs since 100 is the limit

Hi - I have multiple companies I manage, each are connected to Zoom. Currently those companies are all connected via Hubspot to the same Zoom account, where we run our webinars across all of our companies for. I noticed recently that Zoom is syncing and creating contacts whenever a contact signs up for a registration across all of my connected Hubspot Instances. I'd like this to not be the case.

What is the best way to set up and connect a single zoom account to multiple external tools (Hubspot instances) to prevent this?

Greetings.  We have recorded about 3 webinars per week for the last several months.  I'd like to get a list of these recordings with the Name and Date of the Webinar along with the URL/Link to the recording with the Password.

If this is possible, how do I produce/download it?

Thank you !!

Ted