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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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What are Zoom Webinars?

Host interactive online events with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Webinars support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

TAXES: Enter billing address

"TAXES: Enter billing address"- why is this field appearing on Zoom Webinar registration form?We've been doing paid Webinars using the PayPal integration for years. All of a sudden, Zoom inserted this field into the registration form. It's also forci... Show more

"TAXES: Enter billing address"- why is this field appearing on Zoom Webinar registration form?

We've been doing paid Webinars using the PayPal integration for years. All of a sudden, Zoom inserted this field into the registration form. It's also forcing registrants to enter a Billing Address.

Is there a way to remove this?

As far as Taxes goes, we only operate inside the United States. So, this field just causes confusion.


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unadio
By
• Newcomer
This thread is read-only

Paid webinar registration requires Shipping Address

We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card. Suddenly, operation of the registration page has changed, and not in... Show more

We offer paid webinars to a community of seniors. Payment is via PayPal integration, but most of our community do NOT have a PayPal account. They pay as guests, using a credit card.

 

Suddenly, operation of the registration page has changed, and not in a good way.

 

When a registrant presses the "Checkout" button, the page jumps to the top, and nothing seems to happen. In fact, something HAS happened, but it's only visible if you scroll further down in the page. When you do that, you see that you're being asked to enter a "Shipping Address". This never happened before, and it's causing confusion and consternation among our customers.

 

Has anyone else encountered this? Does anyone understand it?


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Where can I locate dismissed questions in webinar Q&A reporting?

The Zoom webinar reports do not seem to pull any dismissed questions. How can I find them after the webinar has ended?

Resolved! How Can I Obtain Zoom Training Video Files?

How Can I Obtain Zoom Training Video Files?

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Is it possible to auto-redirect from a full event to YouTube?

We would like to skip the "session is full" popup by having any attendee who joins once the session is full to be automatically redirected to our YouTube event. Is this possible?

Error code 13218

We are trying to get users to join a webinar without the Zoom link but rather with the meeting ID but we get Error Code 13218 and we do not know how to troubleshoot it. Is it just a feature that is not allowed when doing webinars? 

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Export webinar links for all registrants

OK, wanting to export the unique access links for all webinar registrants into my CRM, so I can sms reminders about the meetings (with the sms containing the access link). Anyone done this? ANy integrations that can suck out the unique URLs?

Darren4
By
• Newcomer
This thread is read-only
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Webinar Registration - Removing Last Name Field

When setting up registration for a webinar, I see where the last name field can be made optional. However, is there a way to remove the last name field entirely so that it does not even show up on the registration page?I appreciate any help you can p... Show more

When setting up registration for a webinar, I see where the last name field can be made optional. However, is there a way to remove the last name field entirely so that it does not even show up on the registration page?

I appreciate any help you can provide.


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Webinar Chat enabled with reactions and hyperlinked text

It would be great if webinar chat was structured the same way as Meeting chat with the ability to react to a message and hyperlink text in the chat versus having to post the actual link. 

Zoom webinar has blanked out 2FA phone number

On my work computer (PC) I can login to Webinar using 2FA.  On my home computer (Mac), when I try to log into Webinar 2fA, click on the try another way, my phone number is blanked out saying not accessible on this device?

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