During our webinars, we have members of the public join for comment.  Is there a way to capture their personal information (name and phone number) in case we need to follow up with them post meeting?  These folks are non-promoted and usually only show a nickname, shortened name, or last 4 digits of a phone number.  Is it possible to collect their information without asking them for it?

Any help would be greatly appreciated!

Just bought a Polsen Conference and Gaming Mic.  It sounds fine on all applications except zoom.  It starts to crackle after about 5 min and the more people that join the webinar, the worse it sounds.  We have tried recording on voice memo and teams and it works fine.

I want to create a webinar for participants in my research study, but it needs to be anonymous. I want it so the participants can only see the host and co-host on their screen and the participants don't see each other. Is there a zoom function where participants video box does not display on their screen and they can only see the host/co-host video box who are talking? 

I am trying to run a webinar in which I share my screen and play some pre recorded content. The issue I am having is that when the video is played, the content is blurry and illegible. However, when paused it comes into focus only to then go blurry again a couple fo seconds after resuming. I believe I have done everything I can but wondered if anyone has any possible solutions before I call it quits.

Cheers

Hi! In the past when I've recorded webinars, it's saved several types of recordings: audio, just presentation deck screen, presentation screen + speaker(s) view, just speakers view. 

Unfortunately, I just hosted a webinar yesterday and it only recorded the presentation deck screen, no speakers. I was hoping to see the speakers and be able to use their part for social media clips. Does anyone know how to recover the recording of the speakers, or what I should do next time to ensure I can see their faces in the recording.

Yes, I had it on speaker view. They were sharing screen and running the presentation. I was recording on my screen and they had their camera on the whole time... Thanks!

We have created the necessary vanity-URL last week and it is approved but we don't see the field for uploading a watermark image like described in this article: 
https://support.zoom.us/hc/en-us/articles/360000921326-Hinzuf%C3%BCgen-eines-Livestreaming-Wasserzeichens

My user account has admin permissions. 

Any ideas?