Hi! In the past when I've recorded webinars, it's saved several types of recordings: audio, just presentation deck screen, presentation screen + speaker(s) view, just speakers view. 

Unfortunately, I just hosted a webinar yesterday and it only recorded the presentation deck screen, no speakers. I was hoping to see the speakers and be able to use their part for social media clips. Does anyone know how to recover the recording of the speakers, or what I should do next time to ensure I can see their faces in the recording.

Yes, I had it on speaker view. They were sharing screen and running the presentation. I was recording on my screen and they had their camera on the whole time... Thanks!

We have created the necessary vanity-URL last week and it is approved but we don't see the field for uploading a watermark image like described in this article: 
https://support.zoom.us/hc/en-us/articles/360000921326-Hinzuf%C3%BCgen-eines-Livestreaming-Wasserzeichens

My user account has admin permissions. 

Any ideas?

Hi,

I am trying to use zoom webinar using simulive.

I have kept chat setting to everyone for attendees

but despite that during simulive when people join it is set to host and penalist.

Despite keeping it to chat with everyone why is it still set on host and penalist. due to which customers are not able to see each other's chat and it is affecting the energy of the room.

attached is the screenshot of chat setting 

Regards,

Harsh

Dear all,

I'm searching for a way to have the branded / customized name tags I'm using in a webinar being displayed on the video recording.

I'm recording in the cloud with all possible outputs.

I'm aware of the setting "Display participants' names in the recording" but this only affects the standard name tags and not the customized ones.

Is there anyone that can help with this?

Thanks

Sebastian

At our institute, we have two different webinars that run on different accounts, with different ways to join.

Next week, the two seminars will have a joint webinar.

How can we stream this event with both accounts at the same time, so that participants of either seminar can log in the usual way?

My webinar session "874 7796 8478" which do have participants joined. However, there is no attendance data show in the usage report.  

Unique viewers" and "Max concurrent views" show "0" while "Total users" shows "23".

In the csv file, all participants showed absent.

Hello,

In the past, we were always able to download a cloud recording with a 16:9 format for our webinar presentations in which the speaker was also visible. The image of the speaker was always included in the presentation. Now the speaker always has the image next to the presentation. How do we get the image of the speaker into the presentation so that the recording can also be downloaded in 16:9 format?