During our webinars, we have members of the public join for comment.  Is there a way to capture their personal information (name and phone number) in case we need to follow up with them post meeting?  These folks are non-promoted and usually only show a nickname, shortened name, or last 4 digits of a phone number.  Is it possible to collect their information without asking them for it?

Any help would be greatly appreciated!

Just bought a Polsen Conference and Gaming Mic.  It sounds fine on all applications except zoom.  It starts to crackle after about 5 min and the more people that join the webinar, the worse it sounds.  We have tried recording on voice memo and teams and it works fine.

I want to create a webinar for participants in my research study, but it needs to be anonymous. I want it so the participants can only see the host and co-host on their screen and the participants don't see each other. Is there a zoom function where participants video box does not display on their screen and they can only see the host/co-host video box who are talking? 

I am trying to run a webinar in which I share my screen and play some pre recorded content. The issue I am having is that when the video is played, the content is blurry and illegible. However, when paused it comes into focus only to then go blurry again a couple fo seconds after resuming. I believe I have done everything I can but wondered if anyone has any possible solutions before I call it quits.

Cheers

Hi! In the past when I've recorded webinars, it's saved several types of recordings: audio, just presentation deck screen, presentation screen + speaker(s) view, just speakers view. 

Unfortunately, I just hosted a webinar yesterday and it only recorded the presentation deck screen, no speakers. I was hoping to see the speakers and be able to use their part for social media clips. Does anyone know how to recover the recording of the speakers, or what I should do next time to ensure I can see their faces in the recording.

Yes, I had it on speaker view. They were sharing screen and running the presentation. I was recording on my screen and they had their camera on the whole time... Thanks!

We have created the necessary vanity-URL last week and it is approved but we don't see the field for uploading a watermark image like described in this article: 
https://support.zoom.us/hc/en-us/articles/360000921326-Hinzuf%C3%BCgen-eines-Livestreaming-Wasserzeichens

My user account has admin permissions. 

Any ideas?

Hi,

I am trying to use zoom webinar using simulive.

I have kept chat setting to everyone for attendees

but despite that during simulive when people join it is set to host and penalist.

Despite keeping it to chat with everyone why is it still set on host and penalist. due to which customers are not able to see each other's chat and it is affecting the energy of the room.

attached is the screenshot of chat setting 

Regards,

Harsh