Hey,

I recorded a webinar today to my computer, like I always do. However, Zoom did not generate all the video files it usually does. It only exported one video file with the audio and just the slides. Unfortunately, the speaker window didn't appear on the recording even though they did on the actual live webinar.

Does anyone have any idea why? Again, this is a computer recording and our last webinar last month worked perfectly. The only thing I can think that I did differently was that I had 2 screens this time around. Do you think that interfered? 

In any case, does anyone know if it's possible to recover any files that maybe have the speaker box in the image as well? 

Thank you.

Hi, 

As of a couple of weeks ago I could go to webinars on the left side bar, then select reports, then go to the specific webinar within the selected time period and click on either registrants or attendees and export a report. Now when I go to reports and select webinars, it only gives me the 3 options and they are all regarding "registrants" and not "attendees".  Can someone please tell me how in the heck can I do this now? This is so frustrating.  Also the zoom support number on your top sidebar is not a working number. 

Please advise me how to do this. If this is no longer offered, we may be moving to a different company that offers this feature. 

Thank you. 

We recently hosted a webinar and in the registration form it included Country/Region and Job Titles etc. But when I went to export the registrants and/or attendees from Reports the CSV file only shows First name, last name and email, and is blank for all the other information we should have collected. We have Zoom pro. Does anyone have a solution to getting ALL the data from the registrants AFTER a Zoom Webinar has finished.

Hey there,

I'm trying to figure out the best way for us to manage recurring user trainings using Zoom. We are hoping to move over to Zoom Recurring Events but I want to make sure that there aren't any potential challenges that we might face that I'm not aware of. We have a Zoom Events License with a 500 attendee limit and our average attendance limit is well below that so we're not restricted by that.

Current setup:

• Running ~70 webinars through Zoom across various languages. There are about 20 topics and the weekly content is always the same. For example 'Getting Started' is one.
• We currently manage our user trainings as 'Recurring Webinars with no fixed time' in Zoom
• We don't use any registration pages or emails as this is all done through Skilljar 
• The only reporting or data that we pull from Zoom are the Q&A if needed, chat and cloud recording

Challenge:

• We want to convert these into a mix of simulive and live
• This means that we'll need to schedule these at set times and create a recurring event for each timezone that we run the training in (probably) and each language which when using Zoom Webinar is really messy looking (we did it this way in the past)
• It can also cause a lot of complexity as we need to ensure that the scheduled time in Zoom is the same as the one set for the event in Skilljar otherwise when attendees click to join it doesn't work
• We need to schedule additional events in a recurring Zoom easily that use the same Zoom link

Plan of action:

• Use Zoom Events instead of Webinars so that it's easier to see all the events for one topic and region in one place
• Can easily change sessions between live and simulive

Potential challenge with this approach:

• It seems like in order to add more sessions to a recurring event in Zoom you're not able to duplicate an already scheduled session and need to create another one from scratch. Is there no way around this?
• You can only have 60 sessions per recurring event. Is this for upcoming events? If I schedule 60 and 10 take place, am I able to schedule another 10 in the same event?

Would love to hear how others handle this? And check if moving over to Zoom Events is the right call!

Thanks,
Cliona

Hello! Looking for some help on an issue I've been having with webinars in Zoom since the 5/23/24 release.  Here's some info about my device (Lenovo ThinkPad X1--upgraded with new Zoom Workspace on 5/24/24):

• Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHz
• Installed RAM 16.0 GB (15.7 GB usable)
• System type 64-bit operating system, x64-based processor 

Edition Windows 10 Enterprise

• Version 21H2
• Installed on ‎6/‎9/‎2023
• OS build 19044.4412
• Experience Windows Feature Experience Pack 1000.19056.1000.0

Whenever I copy and paste a link or text from a Word document into the in-meeting Zoom Group Chat chat, at some point during the webinar, my text will appear only in Wingdings font for hosts, panelists and some participants to see and cannot be toggled off to legible text. I have tried clicking More , and then changing the option from Everyone to Participant Can Chat With Hosts and Panelists and back again, but that hasn't worked . This is a pain point for training classes as our participants rely heavily on the in-meeting Zoom Group Chat and resorting unmuting everyone or breakout rooms can be disruptive or just not feasible. Has this happened to anybody else?Thanks!Cara

Hi friends, can any one help me with this.. 

After creating a Webinar in Zoom Web Portal, I was trying to Import the Registrants so followed the instruction on the article (link given below) . There under Invitations as I did Scroll to Manage Attendees and as I tried to click Import from CSV. The very option "Import from CSV" is missing. Kindly guide me..

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065473 

Hi there,

Is it possible to create a Zoom Event without the attendee needing to fill out their email address and name? We are collecting this in another platform. I've turned off the 'Registration Required' option but this still appears:


Thanks,
Cliona