Android Client - Unable to Reply to Messages from Notifications (Impacts Smartwatch Replies)

[jeffreyzammit]

Hi everyone,

I wanted to bring up a frustrating issue I've been experiencing with the Zoom Workplace Android client. Currently, it doesn't seem possible to directly reply to incoming direct messages or channel messages from the phone's notifications.

This limitation feels particularly noticeable because almost all other major messaging platforms I use, such as Skype, Microsoft Teams, Slack, WhatsApp, and Messenger, offer the ability to reply directly from Android notifications. This allows for quick responses without needing to open the full app.

The inability to reply from the phone notification has a knock-on effect for smartwatch users, like myself (using a Garmin). Because the reply action isn't available on the phone notification, that functionality is also absent on the smartwatch. 

Has anyone else encountered this? Is this a known limitation, or is there a setting I might be missing? It would be fantastic if the development team could look into enabling direct replies from Android notifications, bringing Zoom Workplace in line with the functionality offered by other popular messaging tools. This enhancement would greatly improve the user experience, particularly for those of us who rely on smartwatches for quick communication.

Thanks for your time and attention to this!