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Notifying multiple users of incoming SMS messages

ShawnCBerg
Newcomer
Newcomer

‎2025-08-26 07:01 PM

We are just migrating from another provider over to Zoom Phone. On our old provider, we have 1 phone number configured to send email notifications to a group email address when new SMS messages are received so multiple team members are aware. I've learned that Zoom Phone does not support email notifications for SMS messages, which is really strange. With that said, I did find there is SMS capabilities for auto receptionists and call queues that may solve this problem, but sales said we'd have to buy one Zoom Power Pack license for every Zoom Phone user. We have 8 users. That means $200 just to have multiple users notified when we receive an SMS message. That's more than we pay for our entire Zoom Phone system right now and seems ridiculous. 

I'm hoping there's another option here for such basic functionality. How have you notified multiple users of incoming SMS messages?

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