Team Chat Notifications Not Consistent — Anyone Else Having This Issue?

[avalynn1133]

Hi everyone,

I’ve been using Zoom Team Chat more lately, and I’ve noticed that sometimes notifications don’t appear when new messages arrive — especially for group chats. Other times they show up fine. I’ve already checked my notification settings, and everything looks enabled.

Is anyone else experiencing this?
Could this be a sync delay, or maybe something with desktop vs mobile settings?

Any tips or things I should try would be really helpful. Thanks!

[Ray_Harwood]

Welcome to the Zoom Community, @avalynn1133.. I noticed you’ve made a few helpful replies to other posts; thanks for reaching out and helping other Community members! 

In general, I’m logged into Zoom via the desktop app, my iPhone, and my iPad. I haven’t done any rigorous testing, but my impression is that if I have the desktop app open onscreen, I don’t get any alerts, since – if I was sitting at my desk – any activity would just “show up” right in front of me. If I’m away from my desk, I don’t see it.

i have also noticed that if I have my volume up on my PC speakers but the app is minimized, I often hear the alert three times! Once in the PC, once on the iPhone, and once on the iPad. That can get annoying much of the time.

I think the Zoom apps try to figure out where to alert and where not to alert, but their expectation and mine are different. I’m not sure there’s a way to satisfy everybody without making it overly complicated.