Subject: Zoom Phone Setup – Verification Screen Frozen & Local Dialing Misrouting (AU/NZ Metered Plan)

Message:

Hi Zoom Support,

I'm configuring Zoom Phone under an AU/NZ metered plan and have encountered several setup issues that are preventing basic functionality:

1. Phone Number Verification Lock

• I assigned the internal Zoom Phone number provided by the system.
• Upon doing so, I was prompted to verify the number — a code was sent via SMS or voice call.
• However, the verification screen froze and blocked access to the Zoom desktop app, preventing me from checking whether the code was received.
• I canceled the verification box to regain control of the app, but now I'm unable to enter the original code or trigger a resend.
• There’s no indication of where the code might have arrived — my number may not support SMS yet, and I haven’t received a verification call either.

1. Local Dialing Issue

• I'm located in Victoria, Australia and using the AU/NZ Metered plan.
• When I dial my local landline using the correct format (XXXX XXXX), Zoom rewrites it with international codes (+61) and then fails the call with the message “can’t call to that area.”
• My Time Zone is correctly set to Melbourne (AEST), but I don’t have access to Zoom Workplace Sites or Emergency Services sections — so I can't verify or adjust region defaults.
• The only package showing is AU/NZ Metered; I want to call a UK landline and pay per 60 seconds
• I;ve tried to assign  both the Phone and Direct Number fields with the internal number Zoom offered me (which has an Australian prefix) but the phone number verification lock issue above stopped me doing this.
• Dialing rules and call routing appear to be misinterpreting local numbers as international.

Request:

Could you please:

• Help complete or bypass the verification step so I can fully activate the assigned number.
• Confirm that local Australian landline numbers are supported under the AU/NZ Metered plan and suggest how to correct the misrouting.
• Advise whether region defaults or dialing policies can be adjusted on metered plans that do not show Sites or Emergency Services tabs.

I’d really appreciate a guided solution — even though my needs are basic, navigating these setup steps has been far from straightforward.

You did offer a guided setup when I installed, but I thought it would be easy. Can I get that support now?

Thanks so much, Maurice

Just today when people were schedule meetings with me via my Calendly link I got the error message from Calendly that Zoom was not connected.

I chatted with the help bot; however, was not able to complete the instructions to reauthorize the integration as there was no setting option in the upper right corner after I clicked on scheduler so I was stuck.  

I have also reached out the Calendly as I am not certain which side of the equation the issue resides.

I recently joined Zoom and linked it to my website.  When clients book appointments they get a calendar invitation but the Zoom meeting link does not appear when booking the appointment.  It just says "URL will be provided when booking is complete."  The meeting link will show if I manually create a Zoom meeting from the Zoom site.  Also, my Website (go daddy version) says the website is connected to my Zoom account.  I want the client to be able to book a session and then the appointment/calendar link is automatically generating with the Zoom meeting link.  Any assistance would be appreciated.

Problem: (1) Available time on the calendar is not showing (2) I believe buffer spacing has become buggy / is causing issues

Situation:

I have a calendar hold that offers 30-minute calls, but these calls can not have another call within 15-minutes before or after this call

In the past I have leveraged the "buffer" feature to not schedule calls within 15 minutes on either side of the calendar hold. I also set up the calendar to schedule calls in 15 minute increments. Historically this has allowed calls to be scheduled every 45 minutes, IE: 8am, 8:45am, 9:30am, etc.

Recently, it seems like the buffer times are recognizing each other, and will not allow a call to be scheduled within 30-minutes of each other. IE: a candidate schedules a call at 8am and the calendar hold does not show that an 8:45am is still available. OR a candidate will schedule at 8am and another candidate schedules at 9:30am, but there is no availability shown for 8:45am.

Is this an update in the system, or is there something else I am doing that is incorrect?

Thank you!

I just create a booking page with 5 booking types, all good - easy process.
But I want to re-arrange them in a differnet order. Don't see a drag - drop option to reorganise the tiles.
What can I do to re arrange my meetings so they are displayed in a proper order when recipients open my scheduler hyperlink?

Thanks

I have 6 different meeting types for my clients to book on Scheduler. I added them in a random order. I have noticed that the newest meeting is the first to display on my booking schedule page and my public page. I want these schedules to display on my public page in a specific order. Is there a way to do this?

Pretty sure this is a feature, not a bug, but wondering if there is a workaround as it causes some issues with end users in my company being unsure of if they actually sent the invitation. Issue detailed below ('I' means anyone in the company).

When I send an invitation to a meeting I am hosting through Outlook, the invitation gets sent to me, but immediately is put into the deleted folders. The other recipients receive the invite no problem, but since I'm the host (and I believe it auto-accepts the invite) it goes directly into the deleted folder instead of my inbox. Unchecked the option in Outlook that will send accepted invitations to Deleted, but no change. This occurs whether the invite is sent from the Zoom app or directly from Outlook. Also tested with multiple accounts. We don't use Gmail or another mail service, so using anything other than Outlook isn't an option. 

Thanks!

I am trying to figure out how to work in Zoom scheduler/meetings.  My firm has several types of meetings and a few different people who rotate taking meetings based on knowledge and capacity and we are trying to come up with the best way of handling that without the need for an ungodly number of booking pages.  

I tried setting up a booking page for one meeting type as an "any host available," but it defaults to only one of the group of hosts no matter how many meetings I schedule.  Fine, but when I edit the meeting to make someone else the host, it doesn't remove the meeting from the original host's calendar, notify the client, or notify the new host.  Is there a way around that?

The booking pages are also allowing for overlap between scheduled meeting types.  While testing this I was able to book more than one meeting at the same time for the same host.  How do we ensure that doesn't happen?

Thanks!