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Zoom Rooms app display issues

LightDemon
Newcomer
Newcomer

‎2024-01-03 11:45 AM

Has anyone seen an issue where a brand-new Zoom Rooms system will not properly feed video to connected displays? Zoom Rooms is running on a preconfiged Lenovo PC and has two 85 in displays attached. When logging into the ZoomRoomsAdmin account the displays work as expected. When logging into the ZoomRooms account and having Zoom Rooms app run the 85 in displays sometimes show the Zoom app screen but it freezes and will not display any system changes. The clock at the top of the screen does not advance and no meeting or content video is displayed. Occasionally the displays will freeze showing a blue background with the word Connecting.

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ZoomZoom
Community Champion | Employee
Community Champion | Employee

‎2024-01-09 04:26 AM

Can you elaborate on what this means?

 

@LightDemon wrote:

When logging into the ZoomRoomsAdmin account the displays work as expected. When logging into the ZoomRooms account and having Zoom Rooms app run the 85 in displays sometimes show the Zoom app screen but it freezes and will not display any system changes.

Do you mean you are using different Windows user profiles? If yes, then there might be permission issues with the non-admin account.

If this answer helps you, please hit the “Accept as Solution” button.
Thank you,

ZzZz
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