Issue with uploading videos to content library for zoom room signage, stuck on transcoding?

[mbrill]

I have been using the signage to show a mp4 video exported from a power point, today i went to upload a new version of the video and it just gets stuck on transcoding, I tried deleting it and re-adding it, tried uploading other videos, but they all just get stuck transcoding with the spinning wheel. Has anyone else had this issue today? 

I was last able to upload a video a few days ago.

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @mbrill.

Are your videos still stuck? I’m thinking this might have been related to the service outage that day: https://www.zoomstatus.com/incidents/1q7ch091fq48 

If your video is still stuck, I suggest entering a Support Ticket with all the details. 

[mbrill]

It was fixed the next day, thanks!