Display CX Analytics into Wallboards (TVs+NUCs) that don't have any Zoom client/Zoom rooms configure

[Techops1]

Hi everyone, this is my first post here, so be easy with me please 😛

I would like to ask you about the current challenge I have in my company.

I am a Zoom Admin, and Zoom Contact Centre Admin too.

We are migrating from a phone app we have in place to Zoom Contact Centre/Zoom Phone.

I checked with Zoom support, and it seems I need to do something called Digital Signage to be able to display the dashboard/s into one of my Wallboards. The wallboards, are just TVs connected to a small NUC on the back of the TV. The NUC doesn't have a Zoom client configured. Therefore, Zoom support told me to download Zoom Rooms for Conference Rooms and Touchscreen Displays, and install the client on the NUC connected to the TV. Then, Zoom support told me to install the client on the NUC, and select Sign In. Then I should be able to see a pairing code(I can see it), and with the code, I need to go to https://zoom.us/pair and type the code.

I did that also. Then I see a prompt from Zoom asking to "Select Room", and I have the option to either select a Room or create a new one.

First, I created a new room, and then I went to CX Analytics, then I selected the dashboard, and then I clicked on " Send to Digital Signage". Then from the drop-down menu, I select the " Zoom room", but nothing is coming up on the TV.

I have been told that I need to go to the Zoom Admin side, then Zoom Rooms, then edit the information of the Zoom Room I just created for this Digital Signage, and head to the tab named Digital Signage. Then I need to select the content, then on the Digital Signage tab, click on Add Content, then Zoom Asset, then scroll down, select the Wallboard previously shared, and click on " Add Items".

Nothing is being shown on the display TV+NUC.

I am having a hard time with this. Any detailed steps or any point you believe I could be failing at?

Just in case I already checked these steps, but it's not working, of course:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058640

Thank you for the help.

[wjmartinezp]

Exactly same situation here. If someone has achieved it please help, I've been trying for hours with no success