hear outgoing call recordings. When I try to reveiew the recording it says I don't have permission

[jas41]

I get a message "You need permission to access call recordings. Please contact your Admin to request access"  I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin.  All I want to do is hear the recording of an outgoing call. Thanks for the help

[sparrow]

In your Zoom phone users policy settings. Be sure the proper permissions are enabled. See below.

 

[damon780]

It sounds like there may be a permission or access issue. Make sure you have the correct admin rights to access call recordings. Also, double-check the retention settings and ensure the recordings haven’t expired or been archived. If everything looks fine and the issue persists, contacting Zoom Support would be the best next step.