video malfunctioning

[admindirCW]

Because Zoom cannot be bothered to provide customer service to their customers, I reach out to you, my fellow customers for help.

The video quality on ZOOM CALLS ONLY on my computers has suddenly gotten glitchy. I tried uninstalling and re-installing, I tried updating, to no avail. So I switched to a different computer. I checked the quality there and it worked. Later when I logged on for a VERY IMPORTANT WORK CALL Zoom did an automatic update, and suddenly the video quality on this second computer was exactly the same as on the other computer. Glitchy and non-functioning - causing me to lose an important job. HELP!!

[sachinzoom]

Hello,

Sorry to hear about your video issues. Here is a helpful community link where lot of users seem to have benefitted:

https://community.zoom.com/t5/Meetings/Flickering-video-screen-picture-of-self-during-meeting-loads-...

Here are some other helpful links:

https://support.zoom.us/hc/en-us/articles/7246725403277-Troubleshooting-camera-issues-during-a-meeti...

https://support.zoom.us/hc/en-us/articles/208362326-Video-not-working-on-Lenovo-devices

Hope these help.