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Zoom AI Companion2023-06-25 12:15 PM
I'm guessing this is an easy one, but I can't find the answer.
When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator.
Who is getting those messages? Where do they live in the system?
thanks!
2023-06-25 12:22 PM
After hunting around, it ended up routing to a Call Queue I created for our front desk team. I'm still not fully clear on how the system picked that all out but it works.
2023-06-25 09:03 PM
hi chiphale,
the "operator" is whoever you designate. this is a test screen for call queue closed hours showing ivr options. the "operator" is set to the valet.
thanks, eliot