Who is the 'Operator'?

[chiphale]

I'm guessing this is an easy one, but I can't find the answer. 

When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. 

Who is getting those messages? Where do they live in the system? 

thanks!

[chiphale]

After hunting around, it ended up routing to a Call Queue I created for our front desk team. I'm still not fully clear on how the system picked that all out but it works. 

[Eliot]

hi chiphale,

the "operator" is whoever you designate.  this is a test screen for call queue closed hours showing ivr options.  the "operator" is set to the valet.

thanks,  eliot