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Warm Transfer Issues

danielwdw
Newcomer
Newcomer

‎2025-10-13 08:00 PM - edited ‎2025-10-13 08:00 PM

1. Human Receptionist: "I have a customer wanting to talk to you"

2. Me: "Ok, please transfer them".

3. Human Receptionist: "Ok"

**transferred**

**no audible notification **

4. Me: "..."

5. Customer "..."

6. Me: "...hello?"

7. Customer: "Oh, hi"

Topics:
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1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2025-10-17 02:25 PM

Hi @danielwdw 

 


suggest you use warm transfer.  

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064805

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks, eliot

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